Need help with Cloky? This page is the official support contact for the iOS and macOS app.
Contact
Email [email protected] with:
- The platform you are using (iOS or macOS)
- Your Cloky version (found in Settings)
- A short description of the issue
- Screenshots, if they help explain the problem
We aim to reply within a few business days.
Frequently asked questions
How do I connect Toggl or Jira?
Open Cloky Settings and add your API credentials for each service you want to use. Cloky stores credentials locally on your device and does not send them to our servers.
Why are my time entries not syncing?
Check that your API credentials are still valid, that the Jira issue keys are correct, and that you have reviewed entries in the sync preview before pushing. If a third-party service is down, syncing may fail until it recovers.
How do I manage my subscription?
Subscriptions are handled through the Apple App Store. Open your Apple ID subscription settings to view, change, or cancel your Cloky subscription.
Where is my data stored?
Cloky stores time entries and API credentials on your device. See our Privacy Policy for details.